Events are paused

Muro pauses collection in four situations: your trial ended, a payment failed, you reached your pageview limit, or tracking was switched off for a project. In every case your existing data is safe and the dashboard keeps working. Only new events stop being stored. This page shows how to tell which one you're in and how to get going again.

Which one is it?

The first three apply to every project you own. The last one applies to a single project.

On the goal and Shopify screens, Muro also explains the pause. For example: "Tracking is paused because this project's monthly pageview limit was reached. Goals will start recording when tracking resumes."

Your trial ended

What it looks like:

• A banner across the dashboard: "Your free trial has ended. Upgrade now → to continue using Muro." It can't be dismissed.
• Billing shows Trial ended: "New events are paused and your historical data is safe. Subscribe to resume event collection."
• You received "Your Muro Analytics trial has ended".

How to resume:

See Plans and the free trial.

A payment failed

A failed renewal happens in two stages.

1. On hold, still collecting. You get "Action needed: your Muro Analytics payment didn't go through", and Billing shows "Payment pending — your subscription is temporarily on hold. We'll retry automatically." Events are still collected while the payment is retried. Update your card now through Billing → Manage subscription to avoid any interruption.

2. Failed, paused. If the retries don't succeed:

• A banner reads "Your last payment failed. New events are paused. Update billing details →". It can't be dismissed.
• Billing shows Subscription payment failed.
• New events aren't stored. Project members lose access and your API key stops working.

How to resume: open Billing and choose a plan under Choose a plan to continue. Once you're subscribed again, collection resumes. If you're back on Team, your members get access again. Generate a new API key under Settings → API Keys if you use the Links API.

You reached your pageview limit

What it looks like:

• Billing shows the Monthly pageviews bar full, with "You've used 100% of your monthly pageviews. Upgrade your plan to avoid dropping events."
• You received "You've hit your pageview limit".
• Requests to collect return 429 with the code PAGEVIEW_LIMIT_REACHED. For up to an hour after you reach the limit, they can still return 202 without being stored.
• Insights pause until collection resumes.

All new events stop, including custom events, for every project you own.

How to resume: either wait for your next billing period, when the count resets and collection restarts by itself, or raise your limit now:

See Pageview limits.

Tracking is switched off

Someone turned off Settings → Project → Tracking active for this project.

What it looks like:

• Overview shows the project as Paused.
• Requests to collect for this project return 404 with the code PROJECT_NOT_FOUND.
• Other projects keep collecting normally.

How to resume:

Verify it works

1. The banner is gone, or Overview shows the project as Active.
2. On your site, DevTools → Network, filtered to collect, shows requests with status 202.
3. With the dashboard on Live, a new visit appears within a minute or so.

Next steps