Redeem a lifetime code
Activate a Muro lifetime deal you bought on a platform such as RocketHub, upgrade with a higher-tier code, and fix redemption errors.
If you bought Muro as a lifetime deal on a platform such as RocketHub, you received a code instead of a subscription. Redeem it on your Muro account and your lifetime plan is active straight away, with no renewals and no billing dates.
Before you start
- Have your code ready. It looks like
MURO-XXXX-XXXX-XXXX. You'll find it in your purchase on the deal platform. - Decide which account to use. A code can be redeemed once, on one account. If you already use Muro, redeem it on that account to keep your projects and data.
Redeem your code
Open the redeem page
Go to app.muroanalytics.com/lifetime. If you're already signed in, you can also open the user menu → Billing and click Redeem your code next to "Bought a lifetime deal?".
Enter your code
Type or paste your code into Code and click Redeem code. Case doesn't matter, and you can leave out the dashes.
Sign in or create an account
If you're not signed in, you'll see Almost there. Your code comes with you either way:
- Create account to activate takes you to sign-up. After you confirm your email, the link in the verification email brings you back and redeems the code.
- I already have an account takes you to sign in, then back to finish redeeming.
You're all set
The success screen reads "You're all set — Your tier lifetime plan from deal is now active on this account." Click Go to dashboard. If this is a new account, you'll create your first project next.
Got a link with your code already in it? Opening it takes you to the same page and redeems the code as soon as you're signed in.
What a lifetime plan looks like in Billing
Open the user menu → Billing:
- The card is titled Lifetime plan, with your tier name as the badge.
- It says "Purchased through deal — yours for life. No renewals, no billing dates."
- If your tier has a pageview allowance, a Monthly pageviews bar shows your usage. The allowance renews every month. See Pageview limits.
What each tier includes is set out in the deal you bought.
Need more pageviews?
Under Need more pageviews? you can add a monthly plan on top of your lifetime deal. For each feature and limit you get whichever is higher, your lifetime tier or the subscription. Your lifetime tier stays yours: if you cancel the extra plan, the account goes back to the lifetime tier automatically, and it never ends up locked.
Upgrade with a higher-tier code
If you buy a higher tier, redeem the new code the same way. The higher tier replaces the lower one on your account.
A code for the same tier or a lower one adds nothing, so Muro refuses it and leaves it unused. You can give that code to someone else to use on their account.
Error messages
| Message | What it means and what to do |
|---|---|
| "Enter your lifetime code." | The field was empty. Paste your code and try again. |
| "That doesn't look like a Muro lifetime code. It should look like MURO-XXXX-XXXX-XXXX." | The code is the wrong length or has characters that can't be in a code. Copy it again from your purchase. |
| "We couldn't find that code. Check it and try again." | No code matches. Check for a typo, or copy and paste it rather than typing it. |
| "You've already redeemed this code." | It's already active on this account. Check Billing. |
| "This code has already been redeemed." | It's been used on another account. If that's another account of yours, sign in to it. If not, contact support. |
| "Your account already has a lifetime tier at or above tier. This code stays unused, so it can go to another account." | You already have this tier or a better one. The code is still unused. |
| "This code isn't active yet." | The deal hasn't opened for redemption yet. Try again later. |
| "This deal has closed and its codes can no longer be redeemed." | The redemption window for this deal is over. Contact support. |
| "This code is no longer valid." | The code was cancelled, usually because the purchase was refunded. Contact support if you think this is a mistake. |
| "Too many requests. Try again later." | Too many attempts in a short time. Wait a while, then try again. |
| "Network error. Please try again." | The request didn't reach Muro. Check your connection and retry. |
Refunds
The deal platform handles purchases and refunds, not Muro's billing. If your purchase is refunded, the code is cancelled and the lifetime plan is removed from your account. What happens next:
- If you have another lifetime code on the account, that one applies.
- If you also have a paid subscription, it carries on.
- Otherwise, if your free trial is still running, you go back to it. The dashboard says "Your lifetime plan was cancelled".
- If the trial is over, the account becomes read-only: your data is kept and you can still view it, but new events are paused until you choose a plan.
Verify it works
Open the user menu → Billing. You should see Lifetime plan with your tier name. If you see Free trial or Current plan instead, the code wasn't redeemed on this account. Check which account you're signed in to.
Get help
Email support@muroanalytics.com with your code's last four characters, the email of your Muro account and the platform you bought from. We reply within a business day.